RETURN AND REFUND

RETURN AND REFUND POLICY

Applicable only to Slim Beyond Philippines

If you encounter any issues with your order, you may request a return and refund via Live Chat or Messaging on our website. Requests must be made within seven (7) days of receiving your item.

Eligible Reasons for Return & Refund:

• Product is damaged or defective

• Product is near expiry or expired

• Product delivered is incorrect or does not match the description

⚠️ Please note: Hygiene-sensitive products are non-refundable.

Return Process:

1. Contact Customer Service via website Live Chat/Messaging.

2. Submit supporting documents (e.g., photos, receipts).

3. Requests are reviewed and processed within 2–3 business days (Mon–Fri).

4. Once approved, pick-up will be scheduled (dependent on your location).

5. Items must be:

• Unused

• In original and complete packaging

• Accompanied by any free gifts and proof of purchase

• Returned as a set, if purchased as a set

Returned items undergo a quality evaluation within 48 hours. Some products may require longer evaluation. You will receive a notification once your return/refund request is approved.

Refund Guidelines:

• PayPal/Credit Card: Refunded via payment reversal (may take 1–2 billing cycles depending on your bank)

• No cash refunds via Slim Beyond store cashiers

• Refunds are based on the original unit price paid

• If an e-Voucher or e-Coupon was used, adjustments will be applied

• Retail value of unreturned gift items will be deducted from refund

Refund of Shipping Fees:

Shipping fees may also be refunded in these cases:

• The returned item was charged a “bulky” shipping fee

• The returned item(s) constitute the entire value of the original order

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Important Notes:

• Opened or used products are not eligible for return/refund in accordance with DTI regulations

• We are not liable for any losses, liabilities, costs, or damages resulting from return requests

• In-store (brick-and-mortar) branches of Slim Beyond Philippines do not accept online order returns/refunds

• All return/refund concerns for online purchases must be handled by the Slim Beyond Philippines E-Store Customer Service Team